Browser Requirements

1. Current Operating System & Browser details

Operating System & Version	Browser & Version

2. Recommended Browser requirements

We recommend the following configurations:

Software

Minimum

Recommended

Full Supported List

Internet Browser

IE Edge or Chrome 52

IE Edge or Chrome 52.x and above

Operating System	Browser	Version
Windows 8
Windows 8	Chrome*	52 or higher
Windows 8.1
Windows 8.1	Chrome*	52 or higher
Windows 10	IE Edge
Windows 10	Chrome*	52 or higher

* By default, Google Chrome on Windows environment auto-updates itself on a regular basis.
Note: Mobile browsers or mobile versions of the browsers mentioned above are not supported.

System Requirements

This is a web application which can be used on any computer/device that runs a supported hardware and software environment as explained below. Contact our VitalAdvise Services if you require help in determining the system requirements best-suited to your needs.

1. Hardware Requirements

Being a cloud application, your application is not installed on your computer and thus uses very less system resources. However, a decent system with faster CPU and good amount of RAM makes your browser work faster, thereby optimizing your application experience.

We recommend the following configurations:

Hardware	Minimum	Recommended	Full Supported List
Processor	Pentium P4 Class PC or equivalent with - 1 GHz	Pentium P5 or equivalent with 2 GHz
Memory	1 GB RAM	2 GB RAM
Hard Disk Space	Approximately 4 GB of free space	Approximately 20 GB of free space
Operating System	Windows 2007 (32-bit)	Windows 8.1	Windows 2007 (32-bit or 64-bit) Windows 8.0 Windows 8.1 Note: For best results, install all critical Microsoft updates.
Network Card	1GB Ethernet	1GB Ethernet
Internet Access	T1 Lines (1.544 Mbps) for every 3 staff/users; T2 (6 Mbps) for every 15 staff/users; T3 (45 Mbps) for every 100 staff/users
Screen resolution	1280x768	1366 * 768	1280 * 768 1360 * 768 1366 * 768 1680 * 1050

Note: Internet bandwidth requirement depends on many factors, such as number of active internet users, the number of VOIP connections, email traffic, video conferencing/streaming audio, other bandwidth-intensive applications, peak-time usage etc.The suggestion made here works as a baseline for most offices, you might add additional lines as required for greater capacity.

2. Software Requirements

Software

Minimum

Recommended

Full Supported List

Internet Browser

IE Edge or Chrome 52

IE Edge or Chrome 52.x and above

Operating System	Browser	Version
Windows 8
Windows 8	Chrome*	52 or higher
Windows 8.1
Windows 8.1	Chrome*	52 or higher
Windows 10	IE Edge
Windows 10	Chrome*	52 or higher

* By default, Google Chrome on Windows environment auto-updates itself on a regular basis.
Note: Mobile browsers or mobile versions of the browsers mentioned above are not supported.

3. Browser Compatibility Check

We automatically perform a browser compatibility check as you launch the application on your web browser. This compatibility test checks the operating system and browser version and displays the results on the screen. If you see the message "Uncertified Browser/Version.", We recommend you to use/install any of our recommended Browsers and versions.

4. Browser Settings

Cookies: Session cookies must be enabled.
JavaScript™: JavaScript must be enabled for your browser.

5. Firewall and proxy settings

Your application needs to connect to the following trusted hosts, URLs and ports. Work with your network administrators to set appropriate firewall rules that allow connection to them. If they are blocked or denied access, your application will not function as expected.
- *.vitalaxis.com/
- *.googleapis.com/
- http://www.w3.org/

All system requirements are subject to change based on product version. Details explained here are specific to your application version.

Set as Home Page

You can set your application’s login page as your default page when you launch the Browser. This section explains how.

All browsers are built different and the steps to set your home page may vary depending on the browser and version you use. However, most browsers work the same way, even though the verbiage they use may be different. The following instructions should work in most of the supported browsers and versions.

Choose Your Browser

a. Locate More section on top right corner. Click on it and then select Settings.
b. Scroll down to select View advanced settings.
c. Turn on Show the home button, type the URL https://pulse.vitalaxis.com then select Save.

a. Enter the text chrome://settings into Chrome's address/search bar and hit the enter key.
Alternatively locate Customize and Control Google chrome Icon on the top right corner and click on it and then choose Settings option.
b. Locate the On startup section.
c. By default chrome opens the New Tab Page when Opened. To choose the specific page select the radio button Open a specific page or set of pages.
d. Click on Set pages link.
e. Locate Add a new page section and Enter the URL https://pulse.vitalaxis.com inside the Text box.
f. Click on OK button.

Need Help?

Login Help & FAQs

Login Issues? Check our FAQs. For more help, call Customer Service at 1 (866) 441-0268.

You can login to this application if you have login credentials to an active user account. Login IDs and passwords must be entered exactly as provided by your Administrator.

If you get a message indicating that your Login ID or Password is invalid, you may have typed in wrong credentials. Contact your Administrator to retrieve/reset your credentials.

Your Login ID will be locked-out if you have not logged into the application for the time that exceeds the expiration time setting entered by your Administrator, for example 90 days. You may also get locked out after a pre-configured number of consecutive failed attempts. Contact your Administrator to release your locked status.

If you are being kicked out of your login session repeatedly, the most likely reason is that your web browser is not set to allow cookies. Your browser needs to save your login session, which is identified by what is commonly known as a "cookie" stored on your computer. Ensure that your browser is set up to accept cookies.

If you see a message indicating that you have no locations assigned to you, it means your login set up is incomplete. Please contact your Administrator to assign your work locations.

If you see a message indicating that you are attempting to login from a region that is not supported, you may be attempting to login from outside of the US. Due to security concerns and organization policies your access to the application is limited to the US region only.

You cannot login to the application from two different browser windows or computers at the same time. If you attempt this, you will be allowed to continue with your most recent login session. Your previous session will be terminated and you will see a message indicating that there are multiple sessions active with your Login ID. If you were not previously logged into a session thus indicating another user has your login credentials, change your password immediately.

After logging in, if you perform no action for a prolonged time, for example 30 minutes, you will be logged out automatically when you attempt to perform any action and re-directed to the Login page. Login again and continue working with the application.

After login, the application shows your name and the organization to which you have logged in. For our clients who work from multiple environments, you have unique logins that provide access to each of these environments. If the display for role, name and/or organization does not match the intended login, you may have used an unintended login. Check your logins again for each environment and try again, using the login for the target environment.